Legal

Privacy Policy

Last updated: 7 November 2026

This policy explains how IM Translation Services Ltd, trading as Translations London, collects and uses personal information when you visit translationslondon.uk, ask us for a quote, or use our translation and interpreting services.

Who we are

IM Translation Services Ltd is the data controller for your personal information. We are a private limited company registered in England and Wales (company number 17089852) and registered with the Information Commissioner’s Office (registration number ZC189569).

Address: Office 17690, 182–184 High Street North, East Ham, London E6 2JA. Email: contact@translationslondon.uk. Phone: 0161 826 1333.

What information we collect

We only collect what we need to answer your enquiry and deliver the service:

• Contact details you give us, such as your name, email address and phone number
• Details of your request, such as languages, dates, locations and the type of appointment
• Documents you send us to translate. These can contain personal information about you or others, including special category data such as health or immigration details
• Billing information, such as invoice name and address
• Basic technical information when you visit our website, such as browser type and pages viewed, collected through cookies only where you allow it

How we use your information

• To reply to your enquiry and send you a quote
• To arrange and deliver translation and interpreting work
• To send invoices and keep accounting records
• To meet legal and regulatory obligations
• To improve our website, using anonymous or aggregated statistics where you have accepted analytics cookies

Our legal basis

We process your information because it is necessary to provide the service you asked for (contract), because we have a legal obligation (for example, keeping financial records), or because we have a legitimate interest in running and improving our business. Where documents contain special category data, we process it only to carry out the work you have asked for and with appropriate safeguards. Where we rely on your consent, for example for non-essential cookies, you can withdraw it at any time.

Who we share it with

We never sell your personal information. We share it only where needed to deliver the service:

• The professional translator or interpreter assigned to your job, who is bound by confidentiality
• Service providers who help us run the business, such as our website host, email provider and the form service that delivers website enquiries to us (Formspree)
• WhatsApp, if you choose to contact us that way
• Professional advisers, courts or authorities where the law requires it

International transfers

Some of our service providers, such as Formspree and Google, may store data outside the UK. Where this happens, we rely on UK adequacy regulations or approved safeguards such as the UK International Data Transfer Agreement or Addendum.

How long we keep it

We keep enquiries that do not lead to a booking for up to 12 months. We keep documents and translations only as long as needed to deliver the work and deal with any follow-up questions, then delete them, unless you ask us to keep them or the law requires otherwise. Invoices and accounting records are kept for six years, as UK law requires.

Keeping your information secure

We use secure, password-protected systems, limit access to the people who need it, and require our linguists to keep all material confidential.

Your rights

Under UK data protection law you have the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct information that is wrong
• Ask us to delete your information
• Object to or ask us to restrict how we use it
• Ask us to transfer your information to another organisation
• Withdraw consent at any time where we rely on it

To use any of these rights, email contact@translationslondon.uk. We will reply within one month.

Cookies

Our website uses essential cookies to work properly. Analytics and other non-essential cookies are only set if you accept them in the cookie banner. You can change your choice at any time from the cookie settings link on the site.

Complaints

If you are unhappy with how we have handled your information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.